Return & Refund Policy

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At ENEPIC Organics, customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

✅ The item must be unused, unopened, and in its original packaging.
✅ The return request must be made within 7 days of receiving the product.
✅ The product must not be damaged, tampered with, or partially used.
✅ Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items:

🚫 Used or opened skincare products (due to hygiene reasons).
🚫 Gift cards and promotional items.
🚫 Products purchased during clearance sales or final-sale events.

2. How to Initiate a Return

To request a return, follow these steps:

1️⃣ Contact Us – Email us at support@enepicorganics.com with your order number and reason for return.
2️⃣ Approval & Instructions – Once approved, we will provide return instructions.
3️⃣ Ship the Item – Pack the product securely and ship it to our return address (shipping costs are non-refundable unless the return is due to our error).
4️⃣ Inspection & Approval – Upon receiving the item, we will inspect it and process the refund if eligible.

3. Refund Process

Once your return is approved:
💰 Refunds will be issued to the original payment method within [X] business days.
💳 If paid via credit/debit card, the refund may take [X] days to reflect in your account.
🎁 If purchased using a gift card, the refund will be credited as store credit.

Refunds May Be Denied If:
🚫 The item is damaged, used, or not in its original packaging.
🚫 The return request is made after the return period has expired.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us at support@enepicorganics.com within 7 days of receiving your order.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please:
📸 Take clear pictures of the product and packaging.
📩 Email us at support@enepicorganics.com within 7 days of delivery.
📦 We will arrange for a replacement or issue a refund at no additional cost.

6. Late or Missing Refunds

If you haven’t received your refund yet:
1️⃣ Check your bank account – It may take some time for refunds to process.
2️⃣ Contact your bank or credit card provider – Processing times vary.
3️⃣ Still need help? Email us at support@enepicorganics.com, and we’ll assist you.